Handling of Appeals / Complaints
If there is any feedback, appeal or complaint with regards to TÜV SÜD Malaysia management systems certification, please write in by mail to Certification Department, TÜV SÜD Malaysia or email to firstname.lastname@example.org
Upon receipt of the appeal / complaint, TÜV SÜD Malaysia will send an acknowledgement to the appellant / complainant.
The Certification Department, together with relevant parties, will evaluate and investigate the appeal / complaint received.
Appellant / Complainant will be informed of the outcome of the evaluation and investigation.
TÜV SÜD Malaysia, together with the relevant parties, will take the required actions determined for the resolution of the appeal / complaint.
If actions required to be taken will exceed 2 months from the date of receipt of the appeal / complaint, the appellant / complainant will be given an interim update on the progress.
Upon completion of the actions taken, appellant / complainant will be informed by TÜV SÜD Malaysia of the outcome of the actions taken.